What is Accessible Information Standards?
Accessible Information Standard (AIS)
The Accessible Information Standard (AIS) is a legal requirement for all NHS organisations. It ensures that people with a disability, impairment or sensory loss receive information in a format they can understand and any communication support they need.
At Ilford Lane Surgery, we are committed to making our services accessible and inclusive for all patients. If you have any communication or accessibility needs, please let a member of our team know so we can record your requirements and provide appropriate support.
Accessibility Services Available
We offer a range of services to support our patients, including:
- Language interpretation services
- British Sign Language (BSL) interpreting
- Hearing loop at reception
- Information available in large print, Braille and Easy Read formats (on request)
- Chaperones available on request for all consultations
- Guide Dog-friendly practice
- Step-free access and wheelchair-accessible facilities
- Disabled parking close to the practice entrance
- Breastfeeding-friendly environment
- An inclusive and welcoming service for all patients, including LGBTQ+ communities
Further Information
For Easy Read health information, visit:
https://www.easyhealth.org.uk
To find out more about the Accessible Information Standard, visit:
https://www.england.nhs.uk/accessibleinfo/
For information about the accessibility of our website or to report any accessibility issues, please visit our Accessibility Statement.