Statutory Duty of Candour
We are committed to providing safe, high-quality care and to being open, honest and transparent with the people who use our services.
The Statutory Duty of Candour is a legal requirement that applies when a notifiable safety incident has occurred. If something goes wrong with your care or treatment and causes, or could result in, moderate or severe harm, we will act openly and honestly.
What you can expect from us
If a notifiable safety incident occurs, we will:
- Tell you as soon as reasonably practicable.
- Explain what has happened, as far as we know at the time.
- Offer a sincere apology.
- Keep you informed as more information becomes available.
- Provide written confirmation of the discussion and the apology.
- Keep a record of all communications relating to the incident.
- Review the incident to identify any learning and make improvements to help prevent similar incidents from happening again.
Our commitment
We encourage a culture of openness, honesty and continuous learning. We are committed to treating everyone with dignity, compassion and respect, and to learning from incidents to improve the quality and safety of the care we provide.