Making the most of your Appointment
We offer a variety of appointments including online access, telephone appointments and face to face.
Before making and appointment :
- Plan what you want to say in advance.
- If you are worried or anxious about your appointment consider bringing a friend or relative who can remind you what you wanted to ask the doctor and later help you remember what the doctor said.
- Remember, If you have a query it may not always be necessary to have an appointment. Reception can passmessages between the doctor and patient.
Patients may ask to speak to a doctor or the nurse by telephone during the working day, but please note, that this is not always possible. and is ordinarily considered as an appointment.
If the call is not urgent and staff are busy with patients, the patient may be asked to call back after surgery.
In other circumstances it may be necessary for the doctor or nurse to call you back at a time more convenient to them
The Practice nurse is able to deal with a number of problems, such as wound dressing, removal of stitches, long term conditions management eg Diabetes, Asthma etc. Weigh loss advice, Cervical screening (Smear tests), childhood immunisatons, flu injections, Shingles injections, pneumococcal injections.
Health Care Assistant
Our Health Care Assistant Provides the following
- B12 injections
- NHS Health Checks
- Blood pressure checks
- Diabetic Physical health checks
Community Pharmacy Referrals
We can now offer you an appointment with the community pharacist for certain conditions. Our reception staff will advise when it is appropriate for you to be refered to this service. The referral will be done immdiately and sent electronically to your pharmacy of choice.
You will then be contacted by the pharmacist directly with an appointment that day. This is an NHS service provided to give greater access to medical care.
Enhanced Access Appointments
As part of the Loxford PCN (Primary Care Network) you can now book an appointment in the evening and on Saturday to see a GP, Nurse Or Health Care Assistant (HCA).
Appointments are available at the following GP practices
Ilford medical Centre
Oaktree medical Centre
Appointments are available :
Monday to Friday 6.30pm to 9.30pm and Saturdays 9.00am-5.00pm
Phone lines are open for Pre-bookable apponitments ONLY
Call on 0204 506 8825 Monday to Friday 6.30pm -8.00pm
Saturdays 8.30am to 5.00pm
Do you need to see a GP today?
Appointments are available at Loxford Polyclinic with a GP
Consultations are by appointment only as there is NO WALK IN SERVICE
The appointments are for Urgent conditions that are likely dealt with by your GP and not for emergencies requiring A&E (Accident and Emergency)
The appointments line is open during the following times
Monday -Sunday 08.00am to 20.00pm
Call 020 3649 4499
Appointments will be made at Loxford Polyclinic, 417 Ilford Lane, Ilford, IG1 2SN
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10.30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Our Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of every-one is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.
On occasions you may prefer a formal chaperone to be present.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you wish to have a member of the Practice staff present during your consultation please mention this to our Reception Staff when booking your appointment, or to the doctor at your consultation, and it will be arranged.
Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else by telephoning the following numbers:
- 07860 775920 (Dedicated number for cancellation of appointments)
- 0208 478 1366
You can text us on 07860 775 920 and you can cancel your appointment online if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays).
Baby Checks and Immunisations
Mother and Baby 6 week checks are booked in between 11.30 and 13.00
Childhood immunisations can also be booked with our Practice Nurse. These can be booked in advance
Who Else Can Help? Additional Primary Care Staff with enhanced roles
I need to see a GP...
Naturally, whenever we have a problem with our health, our first reaction is to contact our GP.
In order to help our patients receive the correct treatment in a timely manner, and to reduce the number of unnecessary appointments, we are "care navigating" here at Ilford Lane Surgery.
What is Care Navigation?
Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one. ...
Care navigators are receptionists and admin staff who have been given specialist training to help them direct patients to the right health professional first time.
Who do you Care Navigate to?
We now have additional Primary Care Network staff working with us who are providing additional services in general practice and can assist you with a variety of things.
Our Primary Care Network Team consists of the following staff in house, you can call the surgery on 0208 478 1366 and request an appointment.
You can book an appointment for a medication reviews and Asthma reviews with our clinical pharmacist ( Tues, Wed and Thursdays).
First Contact Physiotherapist
You can book an appointment with our physiotherapist for any musculoskeletal problems. Available on Thursdays and Fridays.
Social prescribing works for a wide range of people, including people. You can book an appointment. Available on Fridays.
- with one or more long-term conditions
- who need support with their mental health
- who are lonely or isolated
- who have complex social needs which affect their wellbeing, i.e. money and debt issues, domestic abuse, employment.
Health and WellBeing Coach
You can also book an appointment with our Health and well being Coach. Available on Fridays.
Health and Wellbeing Coaches holistically support patients’ wider health and well-being, public health, and contribute to the reduction of health inequalities.
They may also provide access to self-management education, peer support and social prescribing. Health coaches will support people to self-identify existing issues and encourage proactive prevention of new and existing illnesses.
You can now book an appointment with our Dietician, who can guide you assess your nutritional and health needs. An appointment can be booked for Tuesday afternoons.
We now have an inhouse phlebotomist working with us every Friday. You have the option of booking an online appointment for your blood test.